Please be advised that for security reasons, the password length has been increased from 7 characters to 8 characters and users will now be required to reset their passwords every 180 days.

All account logins are monitored – if you disable your account, an email containing a temporary password will be sent to the email address you have on record with Human Resources. Please check this email account prior to contacting Human Resources for assistance.

For HERO help, please contact the following numbers (Monday – Friday from 8 am - 4:30 pm). Calls received after hours will be returned on the next business day.

O‘ahu: Kevin Miyahira: (808) 535-7293

Kaua‘i: Bob Hubbard: (808) 245-1110

Please DO NOT contact the IT Service Desk for HERO assistance.

System and Browser Requirements: Microsoft Internet Explorer (Version 5.5 or greater) - Windows PC platform only.

Macintosh/Apple computers running Safari or Firefox not supported.

Mozilla Firefox (Windows PC only): Not supported - Users using Windows PCs with the Firefox browser (Version 3 or higher) may use this browser to view pages in HERO but may experience problems with the display of pages and the submission of forms. HR cannot provide support for users who choose to use the Firefox browser to view information and submit forms on HERO.