Finding the Perfect Fit within a Positive Work Culture that Nurtures Work-Life Balance
Kelly Gonsalves
Patient Services Representative, Outpatient Clinics
Q&A with Kelly Gonsalves, Patient Services Representative
Kelly Gonsalves first joined Hawaii Pacific Health in 1990 as a part-timer who worked in four different departments before finding her “home” in Kapiolani Medical Center for Women & Children’s Outpatient Clinics.
As a patient service representative, Kelly’s role includes arranging patient appointments, handling insurance and supporting physicians in the clinics. Her colleagues describe Kelly as compassionate and committed to providing “the best work she can to help our patients.”
Here is a bit more about Kelly and her journey with Hawaii Pacific Health.
Why did you want to work for Hawaii Pacific Health (HPH)?
My friends mentioned that Hawaii Pacific Health was looking for ward clerks and that I may be good at it because I am good with people. I applied, and the first day I worked here, I loved it!
What do you most enjoy about your job at HPH?
I just love working with people, the kids and the adults. A lot of the patients when I started working here are now parents themselves who are now bringing their children in, so it is amazing to see our patients growing up with us with their own kids.
What would you say to someone you knew was interested in working at HPH?
Hawaii Pacific Health is awesome because they care about their employees. I have worked with all the different people in the medical center, and they are all just great people, and they care about you. I think that is important. It is good for morale.
It’s just a really good company to work for, and I am proud to be an employee – that’s why I have been here for more than 20 years!
What are some activities you enjoy in your free time?
I am an avid paddler and strong supporter of the University of Hawaii Athletics.
Do you feel that HPH supports a healthy work-life balance?
My schedule allows me to paddle when I want to, and I am able to go to football, baseball, basketball and volleyball games. It is nice that Hawaii Pacific Health is also a sponsor of UH Athletics, so when they are having giveaways, I get excited about the opportunity of going to different games!